# Find Agent waiting Person check?
**URL:** https://community.brightpattern.com/t/find-agent-waiting-person-check/995
**Category:** Uncategorized
**Created:** [May 20, 2025, 4:58pm UTC](https://community.brightpattern.com/t/find-agent-waiting-person-check/995 "2025-05-20T16:58:10Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@byeongjun](https://community.brightpattern.com/u/byeongjun)
#### Post date: [May 20, 2025, 4:58pm UTC](https://community.brightpattern.com/t/find-agent-waiting-person-check/995/1 "2025-05-20T16:58:10Z")
have a question regarding the **Find Agent** block.
1. I understand that the Estimated Wait Time (EWT) can be provided as a system variable. Is there a way to receive the **number of callers in queue** as a variable as well?
2. If it’s not possible to get the number of callers in queue as a variable, is there an API available that can provide this information?
3. If I want to use the number of callers in queue, would it require **custom development in the IVR**?
thank you.
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### Author:  [@ivan.malyshkin](https://community.brightpattern.com/u/ivan.malyshkin)
#### Post date: [May 20, 2025, 11:24pm UTC](https://community.brightpattern.com/t/find-agent-waiting-person-check/995/2 "2025-05-20T23:24:38Z")
There is a variable for position in queue - $(item.queuePos) which technically gives you a queue length in front of you.
But if you need an actual queue size, there is a way to get statistic using the Get Statistics block
