# Export Call Recording to a Windows FTP server

**URL:** <https://community.brightpattern.com/t/export-call-recording-to-a-windows-ftp-server/320>\
**Category:** Uncategorized\
**Tags:** callrecordings\
**Created:** [February 19, 2021, 4:40am UTC](https://community.brightpattern.com/t/export-call-recording-to-a-windows-ftp-server/320 "2021-02-19T04:40:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jgamboa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/jgamboa/32/71_2.png) [@jgamboa](https://community.brightpattern.com/u/jgamboa)\
**Post date:** [February 19, 2021, 4:40am UTC](https://community.brightpattern.com/t/export-call-recording-to-a-windows-ftp-server/320/1 "2021-02-19T04:40:14Z")

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Hello,

Our client gave us an ftp host to send call recording. We put the username and password but we are getting login failed error. The credential works fine when you use Filezilla and can put data there.

BPCC can reach the host on port 21 just fine so it doesn’t look like a firewall issue.  
Their FTP host is running on Windows.

This is the error:

 ![error code in task](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/818d2577f75ecee1f66ca1fefbfa6050114a49f1.png)

Any thoughts what’s happening here?  
Based on their server logs, they are not getting much information as well:

ControlChannelOpened  
FEAT  
USER test.ben  
ControlChannelClosed

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**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\
**Post date:** [February 26, 2021, 4:55pm UTC](https://community.brightpattern.com/t/export-call-recording-to-a-windows-ftp-server/320/2 "2021-02-26T16:55:14Z")

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Jowie, please open a support case with Bright Pattern Customer Success

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<div class="post-metadata">

**Author:** ![jgamboa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/jgamboa/32/71_2.png) [@jgamboa](https://community.brightpattern.com/u/jgamboa)\
**Post date:** [March 1, 2021, 8:13am UTC](https://community.brightpattern.com/t/export-call-recording-to-a-windows-ftp-server/320/3 "2021-03-01T08:13:47Z")

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I will. Thanks Greg!