# Doc Q: Contact-center-administrator-guide/CaseandContactManagement/ImportandExport

**URL:** <https://community.brightpattern.com/t/doc-q-contact-center-administrator-guide-caseandcontactmanagement-importandexport/553>\
**Category:** Product Q&A\
**Created:** [November 30, 2021, 9:18am UTC](https://community.brightpattern.com/t/doc-q-contact-center-administrator-guide-caseandcontactmanagement-importandexport/553 "2021-11-30T09:18:01Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![A\_Collins](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/a_collins/32/217_2.png) [@A\_Collins](https://community.brightpattern.com/u/A_Collins)\
**Post date:** [November 30, 2021, 9:18am UTC](https://community.brightpattern.com/t/doc-q-contact-center-administrator-guide-caseandcontactmanagement-importandexport/553/1 "2021-11-30T09:18:01Z")

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https:/help.brightpattern.com/5.8:Contact-center-administrator-guide/CaseandContactManagement/ImportandExport

i was wondering what a call matrix report would look like that would have phone readiness times(time in ready and time in other status), and aht on it is there a way to get an example of what the export file would look like…exported to txt