# Deflection to another interaction while in queue

**URL:** <https://community.brightpattern.com/t/deflection-to-another-interaction-while-in-queue/372>\
**Category:** Uncategorized\
**Created:** [April 5, 2021, 3:29am UTC](https://community.brightpattern.com/t/deflection-to-another-interaction-while-in-queue/372 "2021-04-05T03:29:01Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![adithyasomayagi0412](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/adithyasomayagi0412/32/125_2.png) [@adithyasomayagi0412](https://community.brightpattern.com/u/adithyasomayagi0412)\
**Post date:** [April 5, 2021, 3:29am UTC](https://community.brightpattern.com/t/deflection-to-another-interaction-while-in-queue/372/1 "2021-04-05T03:29:01Z")

</div>

Hello,

is there a way live deflection can be offered while the customer in the waiting for his call in the queue to be connected to an agent. i know we have the virtual queue call back, but is there he can be transferred to another interaction.