# Customer has 1 agent experiencing audio issues

**URL:** <https://community.brightpattern.com/t/customer-has-1-agent-experiencing-audio-issues/126>\
**Category:** Product Q&A\
**Tags:** headsets, agentdesktop, audiodevices, airbuds\
**Created:** [October 16, 2020, 8:19am UTC](https://community.brightpattern.com/t/customer-has-1-agent-experiencing-audio-issues/126 "2020-10-16T08:19:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![aryaalmond](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@aryaalmond](https://community.brightpattern.com/u/aryaalmond)\
**Post date:** [October 16, 2020, 8:19am UTC](https://community.brightpattern.com/t/customer-has-1-agent-experiencing-audio-issues/126/1 "2020-10-16T08:19:25Z")

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Hello, we have 1 Single agent WFH is experiencing 1 way audio.  
They are currently using Earbuds and Wifi.

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**Author:** ![alexandra.romanova](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@alexandra.romanova](https://community.brightpattern.com/u/alexandra.romanova)\
**Post date:** [October 16, 2020, 8:25am UTC](https://community.brightpattern.com/t/customer-has-1-agent-experiencing-audio-issues/126/2 "2020-10-16T08:25:12Z")

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Hi, Aryaalmond  
We currently do not support use of earbuds at this time. Also, if the network connection issue appear frequently, we would suggest running a wireshark trace on the agents machine to see if there are lost packets/ slowness. Avoid to use WiFi as well and use cable internet connection