# Contact History in Version 5

**URL:** <https://community.brightpattern.com/t/contact-history-in-version-5/142>\
**Category:** Product Q&A\
**Tags:** email, reporting\
**Created:** [October 21, 2020, 8:08pm UTC](https://community.brightpattern.com/t/contact-history-in-version-5/142 "2020-10-21T20:08:39Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![claudia.meiners](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)\
**Post date:** [October 21, 2020, 8:08pm UTC](https://community.brightpattern.com/t/contact-history-in-version-5/142/1 "2020-10-21T20:08:39Z")

</div>

Can you please point us to where the Email History tab is in 5.3 Customer wishes to view the history of sent emails.

---

<div class="post-metadata">

**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\
**Post date:** [October 21, 2020, 8:09pm UTC](https://community.brightpattern.com/t/contact-history-in-version-5/142/2 "2020-10-21T20:09:24Z")

</div>

Emails may be searched by clicking the contact card on the left hand menu

 ![](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/fde1dfc6c8182a21030d4ce4d6dec26d839156e6.png)​

This will then provide the agent the ability to switch between contacts or cases

A maximum of 200 cases will be displayed

Agent may also search for cases, by email address, case number etc by using the search bar at the top to narrow results

 ![](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/28fb2d2e557bedf3acee2181ef988d190eae983f.png)​

The tool tip illustrates how to search with elastic search enabled

For faster access to cases that may require additional follow up , agents may also enable pinned cases from their preferences option under settings

 ![](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/756fd440511d41aefebc760cb6fd8556e230099b.png)​

This will create a third tab in the agent case view (Team, Personal, Pinned)

 ![](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/c8579df18117ac0f0e5a5e67e2dbafa35d3e2be8.png)​

Where tickets requiring follow up can be easily accessed

Please review the agent guide documentation on using pinned cases found here

> **[5.3:Agent-guide/Tutorials/Cases/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail...](https://help.brightpattern.com/5.3:Agent-guide/Tutorials/Cases/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail)**