# Chatbot reporting

**URL:** https://community.brightpattern.com/t/chatbot-reporting/182
**Category:** Product Q&A
**Tags:** bot, chat
**Created:** [November 11, 2020, 6:42pm UTC](https://community.brightpattern.com/t/chatbot-reporting/182 "2020-11-11T18:42:23Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![claudia.meiners](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)
#### Post date: [November 11, 2020, 6:42pm UTC](https://community.brightpattern.com/t/chatbot-reporting/182/1 "2020-11-11T18:42:23Z")

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In the Interaction Records for the chat, I don’t see what the customer inputed into the field. Should I be able to see what they said and what the chatbot responded with?

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### Author: ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)
#### Post date: [November 11, 2020, 6:43pm UTC](https://community.brightpattern.com/t/chatbot-reporting/182/2 "2020-11-11T18:43:09Z")

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The scenario steps will not show the full value of what the customer put into the chat. For this, you would want to review the chat transcript or output the item.externalchatdata values in an email or internal message.