# Case Pending Reason in agent desktop **URL:** \ **Category:** Product Q&A\ **Tags:** case\ **Created:** [February 15, 2021, 1:21am UTC](https://community.brightpattern.com/t/case-pending-reason-in-agent-desktop/316 "2021-02-15T01:21:10Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![adithyasomayagi0412](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/adithyasomayagi0412/32/125_2.png) [@adithyasomayagi0412](https://community.brightpattern.com/u/adithyasomayagi0412)\ **Post date:** [February 15, 2021, 1:21am UTC](https://community.brightpattern.com/t/case-pending-reason-in-agent-desktop/316/1 "2021-02-15T01:21:10Z")
Does anyone know how do we use/configure the case pending reasons in BPCC Enviroment. its available in the contact center administrator is there a setting that would need to be enabled to be seen in the agent desktop. ---
**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\ **Post date:** [February 17, 2021, 12:12am UTC](https://community.brightpattern.com/t/case-pending-reason-in-agent-desktop/316/2 "2021-02-17T00:12:08Z")
Hello, please see the documentation below [https://help.brightpattern.com/5.3:Contact-center-administrator-guide/CaseandContactManagement/CasePendingReasons](https://help.brightpattern.com/5.3:Contact-center-administrator-guide/CaseandContactManagement/CasePendingReasons) ---
**Author:** ![adithyasomayagi0412](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/adithyasomayagi0412/32/125_2.png) [@adithyasomayagi0412](https://community.brightpattern.com/u/adithyasomayagi0412)\ **Post date:** [February 17, 2021, 2:19pm UTC](https://community.brightpattern.com/t/case-pending-reason-in-agent-desktop/316/3 "2021-02-17T14:19:03Z")
Hello Greg, thank you for the reply, i was able to get it.