# Cannot pull Global Interaction ID

**URL:** <https://community.brightpattern.com/t/cannot-pull-global-interaction-id/601>\
**Category:** Product Q&A\
**Created:** [January 14, 2022, 3:35pm UTC](https://community.brightpattern.com/t/cannot-pull-global-interaction-id/601 "2022-01-14T15:35:56Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![pbx\_master](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/pbx_master/32/204_2.png) [@pbx\_master](https://community.brightpattern.com/u/pbx_master)\
**Post date:** [January 14, 2022, 3:35pm UTC](https://community.brightpattern.com/t/cannot-pull-global-interaction-id/601/1 "2022-01-14T15:35:56Z")

</div>

We’re using $(item.globalInteractionId) in a workflow but the results are just coming up as empty. It works in scenario and I thought the global id was supposed to be consistent throughout the entire event from start to finish. Anyone else having this issue?

---

<div class="post-metadata">

**Author:** ![Maverick\_Hunters](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/maverick_hunters/32/206_2.png) [@Maverick\_Hunters](https://community.brightpattern.com/u/Maverick_Hunters)\
**Post date:** [January 14, 2022, 4:01pm UTC](https://community.brightpattern.com/t/cannot-pull-global-interaction-id/601/2 "2022-01-14T16:01:38Z")

</div>

Yup, same here. Turns out, variable names change between scenario and workflows. Workflow globalid variable is $(global\_interaction\_id) but it might just be easier to set your own variable name like $(callGIID) in your scenario. Those stay constant throughout because you are setting them.