# Can you initiate a text message from Agent Desktop

**URL:** <https://community.brightpattern.com/t/can-you-initiate-a-text-message-from-agent-desktop/715>\
**Category:** Product Q&A\
**Created:** [April 28, 2022, 3:52pm UTC](https://community.brightpattern.com/t/can-you-initiate-a-text-message-from-agent-desktop/715 "2022-04-28T15:52:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CylonHunters](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@CylonHunters](https://community.brightpattern.com/u/CylonHunters)\
**Post date:** [April 28, 2022, 3:52pm UTC](https://community.brightpattern.com/t/can-you-initiate-a-text-message-from-agent-desktop/715/1 "2022-04-28T15:52:24Z")

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Can you initiate a text message from Agent Desktop

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**Author:** ![ivan.malyshkin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/ivan.malyshkin/32/8_2.png) [@ivan.malyshkin](https://community.brightpattern.com/u/ivan.malyshkin)\
**Post date:** [May 2, 2022, 7:38pm UTC](https://community.brightpattern.com/t/can-you-initiate-a-text-message-from-agent-desktop/715/2 "2022-05-02T19:38:54Z")

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Yes, you can initiate SMS message to the contact, the only thing to check is - the service used for it should have a chat account attached to it