# Can we configure automatic acceptance in the e-mail channel?

**URL:** <https://community.brightpattern.com/t/can-we-configure-automatic-acceptance-in-the-e-mail-channel/462>\
**Category:** Product Q&A\
**Tags:** email\
**Created:** [July 23, 2021, 9:23pm UTC](https://community.brightpattern.com/t/can-we-configure-automatic-acceptance-in-the-e-mail-channel/462 "2021-07-23T21:23:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Awis](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@Awis](https://community.brightpattern.com/u/Awis)\
**Post date:** [July 23, 2021, 9:23pm UTC](https://community.brightpattern.com/t/can-we-configure-automatic-acceptance-in-the-e-mail-channel/462/1 "2021-07-23T21:23:02Z")

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Our client would like the e-mails assigned to agents to be accepted automatically and not present the option to accept or postpone the e-mail.

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**Author:** ![sergey.menshikov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/sergey.menshikov/32/6_2.png) [@sergey.menshikov](https://community.brightpattern.com/u/sergey.menshikov)\
**Post date:** [July 30, 2021, 4:10pm UTC](https://community.brightpattern.com/t/can-we-configure-automatic-acceptance-in-the-e-mail-channel/462/2 "2021-07-30T16:10:26Z")

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There is no way for that today - you might want to open an enhancement request and a post in the Features and Ideas section of the community, to see if other users want to throw their weight behind it.