# Campaign Callback For Specific Agent

**URL:** <https://community.brightpattern.com/t/campaign-callback-for-specific-agent/525>\
**Category:** Product Q&A\
**Tags:** campaign, agentdesktop, disposition\
**Created:** [November 8, 2021, 2:00pm UTC](https://community.brightpattern.com/t/campaign-callback-for-specific-agent/525 "2021-11-08T14:00:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CameronRyan](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@CameronRyan](https://community.brightpattern.com/u/CameronRyan)\
**Post date:** [November 8, 2021, 2:00pm UTC](https://community.brightpattern.com/t/campaign-callback-for-specific-agent/525/1 "2021-11-08T14:00:12Z")

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When rescheduling a call attempt _([5.8:Agent-guide/Tutorials/OutboundCampaigns/HowtoRescheduleaCallAttempt - Bright Pattern Documentation](https://help.brightpattern.com/5.8:Agent-guide/Tutorials/OutboundCampaigns/HowtoRescheduleaCallAttempt))_ on campaign calls, the dialler will present the record the any available skilled agent that is ready around the time that the callback was scheduled for.

**I however require that the record be presented only to the agent that rescheduled the call attempt.**

Please advise how I can achieve this?

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**Author:** ![Neil.Austin](https://avatars.discourse-cdn.com/v4/letter/n/eb9ed0/32.png) [@Neil.Austin](https://community.brightpattern.com/u/Neil.Austin)\
**Post date:** [November 9, 2021, 4:26pm UTC](https://community.brightpattern.com/t/campaign-callback-for-specific-agent/525/2 "2021-11-09T16:26:26Z")

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If an agent adds event into their calendar when setting non-final dispo, the dialer would set the next attempt at 2 hours past the calendar event, irrespective of reschedule time setting. When calendar event is opened by the agent, it will be linked to the campaign.