# Caller ID Changing When Transferring

**URL:** <https://community.brightpattern.com/t/caller-id-changing-when-transferring/653>\
**Category:** Product Q&A\
**Created:** [February 18, 2022, 3:54pm UTC](https://community.brightpattern.com/t/caller-id-changing-when-transferring/653 "2022-02-18T15:54:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![That\_IVR\_Guy](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@That\_IVR\_Guy](https://community.brightpattern.com/u/That_IVR_Guy)\
**Post date:** [February 18, 2022, 3:54pm UTC](https://community.brightpattern.com/t/caller-id-changing-when-transferring/653/1 "2022-02-18T15:54:07Z")

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How can we transfer a caller out of our system while still retaining the caller ID on the service and keeping the original caller ID of the caller.

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**Author:** ![pbx\_master](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/pbx_master/32/204_2.png) [@pbx\_master](https://community.brightpattern.com/u/pbx_master)\
**Post date:** [February 18, 2022, 4:02pm UTC](https://community.brightpattern.com/t/caller-id-changing-when-transferring/653/2 "2022-02-18T16:02:35Z")

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Check out your Dial out Entry plan. There is an option that you can check that says Use customer number on transfers.

![image](https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/dd3eca0e534486bbef01178a33f165e8f27ef82f.png)

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**Author:** ![Jovi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/jovi/32/274_2.png) [@Jovi](https://community.brightpattern.com/u/Jovi)\
**Post date:** [February 21, 2022, 5:31am UTC](https://community.brightpattern.com/t/caller-id-changing-when-transferring/653/3 "2022-02-21T05:31:34Z")

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Hi,  
Correct me on this but this option only work when you have ‘Refer enabled’ on your trunk’ at least that’s what I have understood from our testing deployments.  
Cheers  
Jugal