# Callback inquiries

**URL:** <https://community.brightpattern.com/t/callback-inquiries/385>\
**Category:** Product Q&A\
**Tags:** scenario\
**Created:** [April 22, 2021, 4:19am UTC](https://community.brightpattern.com/t/callback-inquiries/385 "2021-04-22T04:19:34Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![younghun](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/younghun/32/164_2.png) [@younghun](https://community.brightpattern.com/u/younghun)\
**Post date:** [April 22, 2021, 4:19am UTC](https://community.brightpattern.com/t/callback-inquiries/385/1 "2021-04-22T04:19:34Z")

</div>

hi.  
I have a question.  
There are 2 customers waiting.,  
First customer callback. When you say that the second customer is waiting.  
When the agent is ready status will search this callback client connections.  
I would like the callback customer to connect only if there are no standby customers.  
Is there a way?

---

<div class="post-metadata">

**Author:** ![Martin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/martin/32/96_2.png) [@Martin](https://community.brightpattern.com/u/Martin)\
**Post date:** [April 23, 2021, 2:45am UTC](https://community.brightpattern.com/t/callback-inquiries/385/2 "2021-04-23T02:45:46Z")

</div>

Hi,

Maybe not so that it **only** kicks in when there are 0 customers left waiting. But you could give them a much lower priority after they press the call back number.

At the start of CallBack in Find Agent, put a set priority block.  
[https://help.brightpattern.com/5.3:Scenario-builder-reference-guide/ScenarioBlocks/SetPriority](https://help.brightpattern.com/5.3:Scenario-builder-reference-guide/ScenarioBlocks/SetPriority)  
Put the priority number on 0.1 or even 0.05 to make all calls that choose CallBack to get a very low priority compare to calls that are actively waiting in standby.

---

<div class="post-metadata">

**Author:** ![younghun](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/younghun/32/164_2.png) [@younghun](https://community.brightpattern.com/u/younghun)\
**Post date:** [April 26, 2021, 1:54am UTC](https://community.brightpattern.com/t/callback-inquiries/385/3 "2021-04-26T01:54:05Z")

</div>

Hi Martin.  
Thank you for your support.