# BPClient install file

**URL:** <https://community.brightpattern.com/t/bpclient-install-file/627>\
**Category:** Product Q&A\
**Tags:** agentdesktop\
**Created:** [February 7, 2022, 8:44am UTC](https://community.brightpattern.com/t/bpclient-install-file/627 "2022-02-07T08:44:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![eunmi](https://avatars.discourse-cdn.com/v4/letter/e/5daacb/32.png) [@eunmi](https://community.brightpattern.com/u/eunmi)\
**Post date:** [February 7, 2022, 8:44am UTC](https://community.brightpattern.com/t/bpclient-install-file/627/1 "2022-02-07T08:44:34Z")

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Hello

- MAC:bpclient\_mac.pkg, Windows: BPClientSetup.exe

What functions does the above installation file provide?  
(ex. network check, call quality improvement, etc…)

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<div class="post-metadata">

**Author:** ![Derek](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/derek/32/103_2.png) [@Derek](https://community.brightpattern.com/u/Derek)\
**Post date:** [March 16, 2022, 3:59pm UTC](https://community.brightpattern.com/t/bpclient-install-file/627/2 "2022-03-16T15:59:04Z")

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> **[5.19:Contact-center-administrator-guide/Appendices/AgentDesktopHelperApplication...](https://help.brightpattern.com/5.8:Contact-center-administrator-guide/Appendices/AgentDesktopHelperApplication)**

# Agent Desktop Helper Application

Contact center agents, supervisors, campaign operators, and back-office (PBX) users access Bright Pattern Contact Center via the Agent Desktop application, which is a web application that runs in all [popular browsers](https://help.brightpattern.com/5.3:Contact-center-administrator-guide/SystemRequirements). Although most of the Agent Desktop functionality is implemented using thin-client technologies, some of its capabilities require a software component that is installed on users’ computers. This component is called the **Agent Desktop Helper Application**.

In the current version of Bright Pattern Contact Center, Agent Desktop Helper Application provides the following functions:

- [Softphone](https://help.brightpattern.com/5.8:Contact-center-administrator-guide/Softphones) (SIP/RTP endpoint)
- Screen-pop dialog
- Logging
- Indication of audio device changes
- Alerts on all audio devices
- Screen recording
- Screen monitoring
- Key-press detection for presence status updates
- Voice quality monitoring
- [Simplified .NET API](https://help.brightpattern.com/5.8:Simplified-desktop-net-api-specification/Purpose) support

For more information about the application, see the _Agent Guide_ , section [Agent Desktop Helper Application Quick Start](https://help.brightpattern.com/5.8:Agent-guide/Setup/AgentDesktopHelperApplicationQuickStart), and section [Installing and Updating the Agent Desktop Helper Application](https://help.brightpattern.com/5.8:Agent-guide/Setup/AgentDesktopHelperApplication).