# BP and Zendesk reports?

**URL:** https://community.brightpattern.com/t/bp-and-zendesk-reports/19
**Category:** Product Q&A
**Created:** [August 28, 2020, 6:50pm UTC](https://community.brightpattern.com/t/bp-and-zendesk-reports/19 "2020-08-28T18:50:49Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![claudia.meiners](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@claudia.meiners](https://community.brightpattern.com/u/claudia.meiners)
#### Post date: [August 28, 2020, 6:50pm UTC](https://community.brightpattern.com/t/bp-and-zendesk-reports/19/1 "2020-08-28T18:50:49Z")

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Am I able to pull the reporting from Brightpattern Admin into Zendesk?

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### Author: ![ivan.malyshkin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/ivan.malyshkin/32/8_2.png) [@ivan.malyshkin](https://community.brightpattern.com/u/ivan.malyshkin)
#### Post date: [September 12, 2020, 1:54am UTC](https://community.brightpattern.com/t/bp-and-zendesk-reports/19/2 "2020-09-12T01:54:10Z")

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Hi Claudia,  
technically you need to make sure that Case Source is propagated into Zendesk properly (could be done from workflow) defining the channel - call or chat, and if necessary other fields as well, like duration of a call. That will allow you to do the reporting using Zendesk case reporting