# Behavior During Multiple Incoming Calls in Hunt Groups

**URL:** <https://community.brightpattern.com/t/behavior-during-multiple-incoming-calls-in-hunt-groups/1126>\
**Category:** Feature ideas, comments and votes\
**Tags:** agentdesktop\
**Created:** [December 10, 2025, 5:48pm UTC](https://community.brightpattern.com/t/behavior-during-multiple-incoming-calls-in-hunt-groups/1126 "2025-12-10T17:48:34Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Daiei](https://avatars.discourse-cdn.com/v4/letter/d/ed8c4c/32.png) [@Daiei](https://community.brightpattern.com/u/Daiei)\
**Post date:** [December 10, 2025, 5:48pm UTC](https://community.brightpattern.com/t/behavior-during-multiple-incoming-calls-in-hunt-groups/1126/1 "2025-12-10T17:48:35Z")

</div>

The current behavior is as described in the manual:

[https://help.brightpattern.com/5.19:Contact-center-administrator-guide/Directory/HuntGroups](https://help.brightpattern.com/5.19:Contact-center-administrator-guide/Directory/HuntGroups)

Current behavior during multiple incoming calls in Hunt Groups:  
Once a member answers the first call, the second call continues to alert the other members of the hunt group, including the member who answered the first call.

**Issues with the current behavior:**  
It is disruptive to receive call alerts while already on a call or during after-call work. Additionally, when integrated with CRM systems such as Salesforce, the screen may switch due to another incoming call, which is highly inconvenient.

**Suggestion:**  
It would be helpful if Hunt Groups could operate similarly to when Hunt Groups are _not_ used—specifically, to deliver calls only when an agent’s status is _Ready_.  
If there could be an option to switch between the current behavior and a new behavior (as described above), it would allow greater flexibility for different operational needs.