# Barge-in/monitoring functionality for new agents to listen in

**URL:** <https://community.brightpattern.com/t/barge-in-monitoring-functionality-for-new-agents-to-listen-in/817>\
**Category:** Product Q&A\
**Tags:** agentdesktop\
**Created:** [November 25, 2022, 12:18am UTC](https://community.brightpattern.com/t/barge-in-monitoring-functionality-for-new-agents-to-listen-in/817 "2022-11-25T00:18:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jovi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/jovi/32/274_2.png) [@Jovi](https://community.brightpattern.com/u/Jovi)\
**Post date:** [November 25, 2022, 12:18am UTC](https://community.brightpattern.com/t/barge-in-monitoring-functionality-for-new-agents-to-listen-in/817/1 "2022-11-25T00:18:19Z")

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Hello Team,  
Quite an obvious thing which is being asked for obvious reasons but unable to find a perfect way so far.

We want to give new agents a functionality to listen to their teams real-time calls but the process to do so means the agent need to be a supervisor of that team which is prone to problems and one might forget to take them away later.

Any thoghts?

Cheers  
Jugal

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<div class="post-metadata">

**Author:** ![Jovi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/jovi/32/274_2.png) [@Jovi](https://community.brightpattern.com/u/Jovi)\
**Post date:** [November 25, 2022, 12:47am UTC](https://community.brightpattern.com/t/barge-in-monitoring-functionality-for-new-agents-to-listen-in/817/2 "2022-11-25T00:47:23Z")

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Hi, have sorted this, no need to make them the team supervisor but surely, they need to be a part of team they are listening to otherwise, they need supervisor access to that team. Assign the following privileges through a specific role:  
Suggested Privilege’s: Login to Agent Desktop, Send internal chats, Use Favorites tab, Use Recent Calls tab, Monitor interactions, View real-time agent metrics

Cheers