# Audible Alert for Agents

**URL:** <https://community.brightpattern.com/t/audible-alert-for-agents/216>\
**Category:** Product Q&A\
**Created:** [December 2, 2020, 9:48pm UTC](https://community.brightpattern.com/t/audible-alert-for-agents/216 "2020-12-02T21:48:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![crivasm](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/crivasm/32/69_2.png) [@crivasm](https://community.brightpattern.com/u/crivasm)\
**Post date:** [December 2, 2020, 9:48pm UTC](https://community.brightpattern.com/t/audible-alert-for-agents/216/1 "2020-12-02T21:48:24Z")

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Hello, is there any way to set up an audible alert for agents (from agent desktop) for some use cases, like:

Agent exceed his break time  
Agent exceed ACW time  
or any other break state.

Alerts like the supervisor ones that can be setup widely but for agents.

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**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\
**Post date:** [December 2, 2020, 10:01pm UTC](https://community.brightpattern.com/t/audible-alert-for-agents/216/2 "2020-12-02T22:01:08Z")

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Hello Cristian, as you noted, there are alerts for the supervisor screen, however at the current time there are not audible alerts for agents with the exception of call in queue, please open a product enhancement request with the customer success team