# Are there controls to rewind or fast forward voicemail messages?

**URL:** <https://community.brightpattern.com/t/are-there-controls-to-rewind-or-fast-forward-voicemail-messages/108>\
**Category:** Product Q&A\
**Tags:** voicemail, agentdesktop, dtmf\
**Created:** [October 9, 2020, 3:53pm UTC](https://community.brightpattern.com/t/are-there-controls-to-rewind-or-fast-forward-voicemail-messages/108 "2020-10-09T15:53:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![theron.siers](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@theron.siers](https://community.brightpattern.com/u/theron.siers)\
**Post date:** [October 9, 2020, 3:53pm UTC](https://community.brightpattern.com/t/are-there-controls-to-rewind-or-fast-forward-voicemail-messages/108/1 "2020-10-09T15:53:34Z")

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I am playing voicemail messages back through the agent desktop - is there an easy way to control playback without having to listen to the entire message again?

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**Author:** ![greg.luttbrightpatte](https://avatars.discourse-cdn.com/v4/letter/g/a6a055/32.png) [@greg.luttbrightpatte](https://community.brightpattern.com/u/greg.luttbrightpatte)\
**Post date:** [October 9, 2020, 3:53pm UTC](https://community.brightpattern.com/t/are-there-controls-to-rewind-or-fast-forward-voicemail-messages/108/2 "2020-10-09T15:53:57Z")

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Playback control by using DTMFs:

> **[5.3:Agent-guide/Work/Voicemail/ListeningtoVoicemailMessages - Bright Pattern...](https://help.brightpattern.com/5.3:Agent-guide/Work/Voicemail/ListeningtoVoicemailMessages)**