# Agent Desktop 2.0: Questions, Feedback & Best Practices **URL:** \ **Category:** Agent Desktop 2.0\ **Tags:** agentdesktop\ **Created:** [June 22, 2026, 7:12pm UTC](https://community.brightpattern.com/t/agent-desktop-2-0-questions-feedback-best-practices/1186 "2026-06-22T19:12:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![aryaman.pachori](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@aryaman.pachori](https://community.brightpattern.com/u/aryaman.pachori)\ **Post date:** [June 22, 2026, 7:12pm UTC](https://community.brightpattern.com/t/agent-desktop-2-0-questions-feedback-best-practices/1186/1 "2026-06-22T19:12:55Z")
Welcome to the Bright Pattern Community! This thread is open for any questions related to the new Agent Desktop 2.0 interface. Whether you have questions about the updated feature set, adoption and rollout planning, accessibility, configuration, user experience changes, or best practices for transitioning teams to the new interface, please feel free to post them here. Our team will be monitoring this space and responding to questions as they come in. We’re excited to support you through the transition and help your teams get the most out of Agent Desktop 2.0. ---
**Author:** ![Werner](https://avatars.discourse-cdn.com/v4/letter/w/f4b2a3/32.png) [@Werner](https://community.brightpattern.com/u/Werner)\ **Post date:** [June 30, 2026, 1:39pm UTC](https://community.brightpattern.com/t/agent-desktop-2-0-questions-feedback-best-practices/1186/2 "2026-06-30T13:39:27Z")
Hi Aryaman, you showed some features concerning the chat functionality. We are using MS-Teams-Chat what changes are done for this implementation? ---
**Author:** ![Bella](https://avatars.discourse-cdn.com/v4/letter/b/ce73a5/32.png) [@Bella](https://community.brightpattern.com/u/Bella)\ **Post date:** [July 7, 2026, 5:07am UTC](https://community.brightpattern.com/t/agent-desktop-2-0-questions-feedback-best-practices/1186/3 "2026-07-07T05:07:42Z")
Hi, Is there guide to install agent desktop 2.0? ---
**Author:** ![younghun](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/younghun/32/164_2.png) [@younghun](https://community.brightpattern.com/u/younghun)\ **Post date:** [July 10, 2026, 3:04am UTC](https://community.brightpattern.com/t/agent-desktop-2-0-questions-feedback-best-practices/1186/4 "2026-07-10T03:04:52Z")
Hi, We are currently integrating our application with the **Agent Desktop web page** using the **Agent Desktop 1.0 SDK Events**. We have a few questions regarding Agent Desktop 2.0: 1. Will the **Agent Desktop 1.0 SDK** continue to be supported in Agent Desktop 2.0, or will it no longer be compatible? 2. Will there be a dedicated **Agent Desktop 2.0 SDK** available? 3. If an Agent Desktop 2.0 SDK is provided, will there be significant changes to the SDK APIs and event model compared to Agent Desktop 1.0? 4. Is there any migration guide or documentation available for customers who plan to migrate from Agent Desktop 1.0 SDK to Agent Desktop 2.0? We would appreciate any information you can share regarding the roadmap and migration approach. ---
**Author:** ![SashaV](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/sashav/32/175_2.png) [@SashaV](https://community.brightpattern.com/u/SashaV)\ **Post date:** [July 21, 2026, 9:54pm UTC](https://community.brightpattern.com/t/agent-desktop-2-0-questions-feedback-best-practices/1186/5 "2026-07-21T21:54:28Z")
Hi Werner, the scope of the MS-Teams-Chat integration remains the same, except one thing: now you can completely disable the Bright Pattern Chat Center for a tenant via an advanced option. This will not affect the MS-Teams integration. ---
**Author:** ![SashaV](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/sashav/32/175_2.png) [@SashaV](https://community.brightpattern.com/u/SashaV)\ **Post date:** [July 21, 2026, 9:59pm UTC](https://community.brightpattern.com/t/agent-desktop-2-0-questions-feedback-best-practices/1186/6 "2026-07-21T21:59:03Z")
Good day, Bella. The installation guide will be published as soon as Agent Desktop 2.0 is made available to seif-hosting partners. Kind regards, Sasha ---
**Author:** ![sergey.menshikov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.brightpattern.com/sergey.menshikov/32/6_2.png) [@sergey.menshikov](https://community.brightpattern.com/u/sergey.menshikov)\ **Post date:** [July 21, 2026, 10:27pm UTC](https://community.brightpattern.com/t/agent-desktop-2-0-questions-feedback-best-practices/1186/7 "2026-07-21T22:27:57Z")
> Will the Agent Desktop 1.0 SDK continue to be supported in Agent Desktop 2.0, or will it no longer be compatible? [Agent desktop 1.0 SDK](https://help.brightpattern.com/latest:Embedded-agent-desktop-sdk-specification/Purpose) is not compatible with [Agent Desktop 2.0 SDK](https://help.brightpattern.com/latest:AgentDesktop-client-side-javascript-api-specification/APIMethods) (it’s called communicator widget SDK for now, but not for long, as it supports both the widget and AD 2.0) > Will there be a dedicated Agent Desktop 2.0 SDK available? > If an Agent Desktop 2.0 SDK is provided, will there be significant changes to the SDK APIs and event model compared to Agent Desktop 1.0? > Is there any migration guide or documentation available for customers who plan to migrate from Agent Desktop 1.0 SDK to Agent Desktop 2.0? It’s a rebuild, there is no upgrade path. One of the reasons we have desktops and SDKs separate is the underlying technology is very different. That said, we will support both SDK until customers safely move from one to another. We are happy to help you with transition, if you share your questions and use cases we will do all we can to help.