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How to pass Outbund list information to Workflow
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3
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229
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October 27, 2022
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Major issue updates for queued customers
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2
|
155
|
October 27, 2022
|
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Softphone Solo Manual configuration
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1
|
163
|
October 27, 2022
|
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Ability to auto-accept mail
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0
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110
|
October 26, 2022
|
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Hide auditor from CSR's for QM audits
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2
|
151
|
October 25, 2022
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PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
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0
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145
|
October 24, 2022
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Api chat message
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0
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139
|
October 21, 2022
|
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Last Agent Routing
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1
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144
|
October 12, 2022
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Multiple SalesForce session (different Sales Force clients)
|
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0
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122
|
October 12, 2022
|
|
Doc Q: Workflow-builder-reference-guide/ExceptionHandler
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1
|
145
|
October 5, 2022
|
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API for service availability/contact center availability
|
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1
|
206
|
September 29, 2022
|
|
On-hold music playback during object Fetch,Search,Update,Delete
|
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2
|
155
|
September 29, 2022
|
|
Estimating The Cost of Speech to Text and Natural Language Understanding Integration
|
|
2
|
278
|
September 29, 2022
|
|
Our 800 number is spam?
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|
4
|
175
|
September 23, 2022
|
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Scheduled Callbacks
|
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6
|
231
|
September 11, 2022
|
|
fetchURL json results to variables
|
|
6
|
225
|
August 31, 2022
|
|
Expiry Period setup for Emails Survey
|
|
1
|
147
|
July 26, 2022
|
|
Ability to sort email/cases in queue based on attachment size
|
|
0
|
156
|
July 22, 2022
|
|
Scenario Variables Display in Activity Form
|
|
0
|
169
|
July 22, 2022
|
|
Question about email routing
|
|
4
|
173
|
June 15, 2022
|
|
Max Call Duration Metric
|
|
1
|
152
|
May 26, 2022
|
|
Agent Status Indication
|
|
1
|
147
|
May 26, 2022
|
|
New Not Ready Status
|
|
1
|
167
|
May 26, 2022
|
|
Voicemail number redirect?
|
|
2
|
141
|
May 26, 2022
|
|
Post Email/Case Survey Expiration
|
|
2
|
174
|
May 25, 2022
|
|
Auto-reply per services
|
|
2
|
168
|
May 25, 2022
|
|
Chat file attachment (Transfer) limit
|
|
2
|
158
|
May 25, 2022
|
|
Multi chat session alert for non focused chat window
|
|
2
|
122
|
May 25, 2022
|
|
Chat UI Rendering on Mobile
|
|
1
|
163
|
May 24, 2022
|
|
EWT announcement is only in minutes and seconds, not in hours
|
|
1
|
148
|
May 24, 2022
|